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Online Return Merchandise Authorization (RMA) Request

replacement.gif If you need to return an item, simply email us at contact@4surpluscity.com  or call us 224-534-9178 with you order number and the issue. We'll notify you within 1-2 business days via e-mail of your RMA once we've received and processed the returned item. We will not accept any return package without a RMA number. Once issued, RMA numbers are only valid for 10 business days in which it must be returned to our facility by. RMA numbers will not be extended or reissued. You must contact the manufacturer if you do not return the item within this time period. All RMA returns for credit must be requested within 30 calendar days. A minimum 15% restocking fee plus and any shipping and handling fees (i.e. free shipping offer) associated with your order will be subtracted from your credit under certain conditions such as non-defective items.
We encourage you to contact the manufacturer for tech support or to resolve any issues you may have with your product before requesting a return for defective products. 
Our technical support email is contact@4surpluscity.com
Contact us for return via Phone or email 
Phone: 224-534-9178
E-mail: contact@4surpluscity.com